FAQ

Samples/Discovery Kits
Fragrances
Formulations
Shipping
Returns
Shop Pay Installations
Other
Commodity.Circle Rewards
What are discovery kits?
What size are the vials/samples in the discovery kits?
Do you sell individual samples?
Can I have a free sample?
Do discovery kits come with a discount on my next purchase?
Are your fragrances for men or women?
What is "Scent Space"?
Why are there 3 versions of the same fragrance?
What is the "Archive" Collection?
Why can't I find Orris, Tea, or Tonka?
My fragrance smells differently?
My fragrance doesn't last?
Is Commodity Clean?
Is Commodity Sustainable?
Is Commodity Vegan?
Does Commodity animal test?
Does Commodity contain Parabens, Phthalates, and/or Sulfates?
Are these EDPs, EDTs, or Parfums?
Where can I find the Ingredient Lists?
Where do you ship?
How much does shipping cost?
Do I have to pay VAT Taxes or Customs Duties?
When will my order be delivered?
Do you offer free returns?
Can I return everything that I buy?
Where is my return label?
The Discovery Kit is not what I expected. Can I return it?
My bottle arrived damaged?
Some of the samples in my Discovery Kit are leaking or empty?
How does it work?
Are there late fees?
What is the option to pay in installments on Shop Pay?
What if I make a return on a purchase made through Installments with Shop Pay?
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
Have more Shop Pay questions?
In which stores are you available?
Do you sell candles or soaps?
Why am I seeing different packaging?
How can I collaborate with Commodity?
How can I work for Commodity?
How can I sell Commodity?
What is Commodity.Circle and how do I join?
Do I earn points for past purchases?
How do I combine accounts and earnings from multiple email addresses?
Do points ever expire?
Do tier levels expire?
What if I'm missing points?
Missing points after referring a friend?
Why can't I leave a review?

FAQ

Samples/Discovery Kits
What are discovery kits?
What size are the vials/samples in the discovery kits?
Do you sell individual samples?
Can I have a free sample?
Do discovery kits come with a discount on my next purchase?
Fragrances
Are your fragrances for men or women?
What is "Scent Space"?
Why are there 3 versions of the same fragrance?
What is the "Archive" Collection?
Why can't I find Orris, Tea, or Tonka?
My fragrance smells differently?
My fragrance doesn't last?
Formulations
Is Commodity Clean?
Is Commodity Sustainable?
Is Commodity Vegan?
Does Commodity animal test?
Does Commodity contain Parabens, Phthalates, and/or Sulfates?
Are these EDPs, EDTs, or Parfums?
Where can I find the Ingredient Lists?
Shipping
Where do you ship?
How much does shipping cost?
Do I have to pay VAT Taxes or Customs Duties?
When will my order be delivered?
Returns
Do you offer free returns?
Can I return everything that I buy?
Where is my return label?
The Discovery Kit is not what I expected. Can I return it?
My bottle arrived damaged?
Some of the samples in my Discovery Kit are leaking or empty?
Shop Pay Installations
How does it work?
Are there late fees?
What is the option to pay in installments on Shop Pay?
What if I make a return on a purchase made through Installments with Shop Pay?
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
Have more Shop Pay questions?
Other
In which stores are you available?
Do you sell candles or soaps?
Why am I seeing different packaging?
How can I collaborate with Commodity?
How can I work for Commodity?
How can I sell Commodity?
Commodity.Circle Rewards
What is Commodity.Circle and how do I join?
Do I earn points for past purchases?
How do I combine accounts and earnings from multiple email addresses?
Do points ever expire?
Do tier levels expire?
What if I'm missing points?
Missing points after referring a friend?
Why can't I leave a review?